| id: | 32065 |
|---|---|
| Назва: | Conflict situations in hospitality industry establishments and their effective resolution |
| Автори: | Riabenka M. O. |
| Ключові слова: | conflict, conflict management, staff, customers, service, communication, hotel business conflict, conflict management, staff, customers, service, communication, hotel business |
| Дата публікації: | 2026-09-25 17:34:16 |
| Останні зміни: | 2026-09-25 17:34:16 |
| Рік видання: | 2026 |
| Аннотація: | The article examines the peculiarities of conflicts in the hotel business, due to the specifics of the service sector, a high level of interaction with customers, and a multicultural environment. The main causes of conflict situations between staff and guests, as well as within the team, are analyzed, in particular due to stressful working conditions, differences in expectations, and communication barriers. Effective approaches to conflict management are outlined, including preventive measures, development of staff communication skills, implementation of service standards, and use of mediation strategies. The role of management in creating a favorable psychological climate and preventing conflict escalation is identified |
| URI: | http://ir.vtei.edu.ua/card.php?id=32065 |
| Тип видання: | Стаття у закордонних наукових виданнях |
| Видавництво: | Modern engineering and innovative technologies.Issue 44. pp |
| Розташовується в колекціях: | Статті/ Видання інших установ/ |
| Ким внесений: | Адміністратор |
| Файл : 32065.pdf Розмір : 1125161 байт Формат : Adobe PDF Доступ : Загально доступний | |
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