| id: | 32065 |
|---|---|
| Title: | Conflict situations in hospitality industry establishments and their effective resolution |
| Authors: | Riabenka M. O. |
| Keywords: | conflict, conflict management, staff, customers, service, communication, hotel business conflict, conflict management, staff, customers, service, communication, hotel business |
| Date of publication: | 2026-09-25 17:34:16 |
| Last changes: | 2026-09-25 17:34:16 |
| Year of publication: | 2026 |
| Summary: | The article examines the peculiarities of conflicts in the hotel business, due to the specifics of the service sector, a high level of interaction with customers, and a multicultural environment. The main causes of conflict situations between staff and guests, as well as within the team, are analyzed, in particular due to stressful working conditions, differences in expectations, and communication barriers. Effective approaches to conflict management are outlined, including preventive measures, development of staff communication skills, implementation of service standards, and use of mediation strategies. The role of management in creating a favorable psychological climate and preventing conflict escalation is identified |
| URI: | http://ir.vtei.edu.ua/card.php?id=32065 |
| Publication type: | Стаття у закордонних наукових виданнях |
| Publication: | Modern engineering and innovative technologies.Issue 44. pp |
| In the collections: | Статті/ Видання інших установ/ |
| Published by: | Адміністратор |
| File : 32065.pdf Size : 1125161 byte Format : Adobe PDF Access : For all | |
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